OUR POLICIES

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Lennox Beauty Lounge. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

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Refunds

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All salon services are non-refundable but we will be more than happy to schedule a corrective service free of charge. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.

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The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date.

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It is important you contact the Salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. 

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Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

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Right to Refuse Service

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Lennox Beauty Lounge reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.

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Return Policy

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We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.

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48 Hour Cancellation Policy

We understand that due to your busy schedule you may have to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 48 hours prior to the appointment. You cannot cancel via email or social media. You must call the salon, leave a voicemail, or text the number back where you get your appointment reminders sent. 

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If an appointment is re-scheduled 3 individual times within the 24 hour window you may be placed on a walk-in basis only.

This allows us ample time to fill the appointment  should you need to cancel your service. Appointments that are cancelled less than 48 hours prior to the start of your service, will result in a $50 fee or up to 100% of the cost of services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.

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No Show

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In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a charge of up to 100% of the total amount due for services and possibly serviced on a walk-in only basis. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.

Late

Please be courteous to your stylist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.

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Children

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Children over the age of 10 are charged for full price services.

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Lennox Beauty Lounge is a Family Friendly salon, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a chemical service, a consent form must be signed prior to the service is performed.

Methods of payment

Lennox Beauty Lounge accepts Visa, Master Card, Discover, American Express and Cash. We do not accept checks. 

Online Scheduling

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Your request will be scheduled based on Artist availability. Your request IS NOT APPROVED until you receive confirmation from Lennox Beauty Lounge. A credit card is required to make a reservation and it will be kept on file for future reservations.

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Head Lice

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It is against Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

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Gift Certificate Policy

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• Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.

• Copies of gift certificates are not acceptable.

• Please call Lennox Beauty Lounge concerning lost gift certificates.

• All gift certificates are non-refundable.

• Gift certificates are not redeemable for cash.

• Gift certificates are valid at Lennox only for all products and services available.

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Bridal Packages Policy 

• A 50% non-refundable deposit must be made in order to reserve a bridal date 

• The deposit is for the bride as well as the bridesmaids 

• In salon package is base price

• If we are traveling to your location please know there is a $200 travel fee added to your deposit. This protects the salon and our employees from being off location for a full day of services 

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Privacy

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Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.